How payouts work

Payouts transfer eligible ticket revenue from completed events to the verified bank account connected to your organisation.

Set up the payout account

Open Finance → Payouts to begin. An organisation Admin must provide the requested legal and banking information, including whether the account belongs to an individual or business, the account representative's details, payout country, and receiving IBAN.

The information is submitted securely to the payment provider for verification. After setup, the dashboard displays limited bank information rather than the complete IBAN. Payouts remain unavailable until the provider confirms that the account is verified. If further information is required, the Payouts page shows the account status and next action.

Understand when revenue becomes available

Settled event revenue remains Pending while the event is scheduled or ongoing. It becomes Available when the event reaches its recorded end time. The selected schedule then determines when available revenue is submitted.

The Payouts page distinguishes between:

• Available — revenue from ended events that can be paid out.
• Pending — revenue from events that have not ended.
• Processing — a payout has been submitted to the payment provider.
• Paid — the provider has completed the payout.
• Blocked or held — the event is cancelled or requires review before release.

Cancelled events remain blocked while their refund obligations are being resolved. A refund, review, or other restriction can also change the amount available for a particular event.

Understand the amount and currency

The organiser balance is based on settled ticket revenue after discounts and ticket refunds. The service fee is paid by the buyer and is not deducted from the organiser's ticket subtotal. See Service fees explained.

Each event retains the currency selected at creation. When several eligible event balances are paid, Tixi Ticket groups them by currency and creates the appropriate transfers. The organisation's regional currency does not convert existing event balances.

Your payout schedule determines when Available balances are submitted. Bank processing time begins after a payout enters Processing, so the receiving account may be credited later than the dashboard submission time.