For ticket buyers
Locate tickets, resolve payment or entry issues, and understand refunds and privacy.
- Find your ticketsLearn how tickets are delivered after checkout and what to do when the email has not arrived.
- Contact the event organiserUnderstand which questions belong to the organiser and when Tixi Ticket support can assist.
- What is this charge from Tixi Ticket?Match a bank-statement entry to a ticket order and report an unfamiliar payment safely.
- Refunds for ticket buyersUnderstand how refund requests, approved refunds, and event cancellations are handled.
- Your ticket will not scanFollow practical steps for resolving a QR-code problem at the entrance.
- Your data and privacyLearn how buyer information is used, shared, and retained, and how to exercise privacy rights.