Reschedule or cancel an event

A schedule change and a cancellation have different consequences for buyers, orders, and public information. Review the current product limitations before communicating a final decision.

When the schedule needs to change

The event start and end times are fixed when the event is created. The dashboard does not currently provide a self-service control for rescheduling an existing event.

If the event has no orders, create a replacement event with the correct schedule and review all copied or re-entered details. If the original event is published, unpublish it before directing buyers to the replacement. If it is still a draft, keep it private and do not distribute its URL.

If any order already exists, do not create a replacement or tell buyers that their existing tickets apply to a new date without first confirming the treatment of those records. Open a support request from your signed-in dashboard session and provide the organisation, event, current schedule, requested schedule, and reason for the change. Support can advise on the appropriate next step for the event's current state.

There is no Marketing tab on the event page. If a confirmed update must be sent to existing attendees, use Events → Campaigns and ensure the message clearly identifies the event, the revised arrangements, and any action required from the buyer.

Cancel an event

Cancellation is available from the event's Settings area. It permanently stops checkout and cannot be reversed. An Admin should confirm that the decision is authorised before starting the process.

If the event has refundable paid orders, cancellation processes them through the supported batch-refund workflow. Active checkout reservations may need to expire before cancellation can complete. The process can pause if a payment-provider refund fails, in which case the affected order requires follow-up before the cancellation can finish.

Successfully refunded tickets and tables are voided, their QR codes no longer admit the holder, and the corresponding financial and inventory records are updated. Free and complimentary admission records are also made invalid as part of the cancellation state.

Prepare clear attendee communication covering the cancellation, the refundable amount, and the fact that bank processing may continue after the platform records a refund. Use cancellation only when the event will not proceed. If the objective is to pause future sales temporarily, review ticket sales windows and inventory before selecting an irreversible action.